Frequently Asked Questions (FAQs)

Bemil Security Services is a leading security solutions provider in Nigeria, specialising in static guarding, cash-in-transit protection, security training, and consultancy.

📞 Phone: +234-913 937 8797 
📧 Email: connect@bemilnigeria.com
🌐 Website: www.bemilnigeria.com
🏢 Office Address: 1 Bemil Road, off isheri road, Ojodu-Ikeja, Lagos State.

You can request security services via our website, email, or by visiting any of our offices. A representative will guide you through the process.

Please provide the following details:

• • Type of service required (static guarding, cash-in-transit, etc.)
    
  • Location and duration of service
    
  • Any specific security concerns or requirements

Processing time varies depending on service type and location. Generally, requests are reviewed within 24-48 hours, and deployment is scheduled accordingly.

Complaints can be submitted via:

• • Email: connect@bemilnigeria.com
    
  • Phone: +234-913 937 8797 
    

Once received, your complaint will be acknowledged within 24 hours. Our resolution process includes:

• • Investigation by the Compliance Team
    
  • Communication with relevant personnel
    
  • Resolution and feedback within 3-5 business days

 If you’re unsatisfied with the resolution, please contact our support team directly. We aim to resolve concerns promptly with fairness, speed, and transparency.

Support Line: +234-913 937 8797

Our static guarding service includes:

• • 24/7 on-site security personnel
    
  • Access control and visitor management
    
  • Surveillance monitoring
    
  • Emergency response coordination

 Yes, you can request additional guards by contacting our support team. Changes are subject to availability and contract terms.

All Bemil guards undergo rigorous background checks, intensive training, and continuous professional development programs.

 You may report concerns via our complaint channels. We will take immediate action to investigate and resolve the issue.

 Our CIT service provides secure transportation for cash and valuables, ensuring risk-free delivery using armoured vehicles and trained security personnel.

You can schedule CIT services by:

• Emailing our operations team
  
• Calling our CIT hotline
  
• Submitting a request via our website

• GPS-tracked armoured vehicles
  
• Armed security escorts
  
• Real-time monitoring and communication with control centres

If a CIT service is delayed, you will receive an immediate notification. Contact our CIT support line for further assistance.

Fees are based on the type of service, location, duration, and any customized security requirements.

We accept payments via:

• Bank transfers
  
• Online payment platforms
  
• Corporate invoicing (for long-term contracts)

Yes, modifications and cancellations are subject to contract terms. Please notify us at least 7 days in advance for adjustments.

Yes, we provide comprehensive security training programs designed for individuals and businesses. These programs cover various topics, including emergency response, risk assessment, and security awareness.

 Our consultancy services cater to a wide range of industries, including corporate offices, retail, hospitality, healthcare, and financial institutions, focusing on enhancing security strategies.

While we do not provide installation services, we offer Guard Tour Monitoring Systems and CCTV systems to enhance security. These systems ensure continuous monitoring and help track the performance of on-site personnel in real time.

You can request a security audit by contacting our team at connect@bemilnigeria.com or by calling our support lines. Our experts will assess your security needs and provide recommendations.

If you require urgent security services, please contact our support team immediately. You can reach us via:

• 📞 Support Line: +234-913 937 8797

We are available 24/7 to assist with emergency security needs.